Terms & Conditions

The use of this website indicates your acceptance of the terms and conditions of use laid down by Fusion Jewellers. Kindly go through these terms and conditions carefully and also print the same for your personal, non-commercial use or for any future reference.

Browse through the terms on a regular basis to get the latest updates on the same which will be reflected in the main title along with the respective dates.


By using the website, you confirm that you are at least 18 years old or you at least have the authority and or consent of your parents / guardians to do so. In the terms and conditions stated below, the words; ‘we’ and ‘us’ refers to “Fusion Jewellers”, wherein ‘You’ refers to the individual placing the order. We reserve the right to change the terms and conditions at any given point in time. Any such changes will take effect from when they are posted on the site and the same will be notified with updated dates in the title. It becomes your sole responsibility to visit them. Your continued use of the website would indicate your acceptance of the updated terms and conditions. The images displayed on the website may not show the actual size of the products. All sizes, weights and measurements are approximate and are for guidance only. We guarantee that the diamonds will not fall-off your jewellery at any given point in time, however there are chances of them (diamonds) being dislodged due to rough handling and routine usage. We therefore, recommend you to fully insure your diamond jewellery since loss of diamonds is not covered under our guarantees.


Orders placed on www.fusionjewellers.co.uk will be subject to acceptance in accordance to the terms and conditions.

On placing the order and checking out, you are making an offer to accept the goods at the stated price subject to the terms and conditions.

On acceptance, we will send you an order acknowledgement which will have all your order details agreed by you at the time of placing the order. However, such acknowledgement will not be treated as a binding contract and the order will not be treated as ‘accepted’ for the following reasons:
Payment not authorized
Partial payment pending
Products out of stock
Error on the website with respect the stated price amount
Order being cancelled.


Free delivery worldwide is applicable to all the products displayed on the website and the dispatch dates would be mentioned and clarified at the time of placing the order.

Free Next Day delivery applies to only those products advertised as “Free Next Day Delivery”.

All the efforts will be made to dispatch and deliver the products within the stipulated timescale; however, delays could be inevitable due to unforeseen circumstances.

At all times, we will keep you updated about any such delays and inform you about the next date.

We will not be held responsible for any loss you may suffer on account of late delivery or cancellation of your order. You can contact us if you have any questions regarding your delivery issues at info@fusionjewellers.co.uk

Pricing and payment

We take the payment at the time the order is placed, the card details will be verified by the merchant bank for security purposes.

We accept all major credit cards and debit cards like Master Card, Maestro, Visa, Switch and Delta.

The prices shown are inclusive of VAT, Packaging and Delivery charges.

Products are not shipped until and unless complete payment is received for the order placed.

Returns and Refunds

Special orders cannot be returned. Special return conditions apply to such special orders and you agree to a non-refundable payment.

Special orders are items which are not displayed on the website and are ordered by giving a sketch or a diagrammatic presentation to Fusion Jewellers.

Jewellery which is engraved, pierced (earrings) or jewellery which was of the wrong dimensions at the time of ordering are not accepted for returns.

Every product apart from the ones mentioned above can be returned for a complete refund within the stipulated time frame mentioned at the time of ordering.

Note: Please return your purchase via Royal Mail Special Delivery or FedEx/ UPS and insure the package for the full amount of the purchase. Fusion Jewellers is not responsible for damage or lost package during shipment.

Damaged and Used Items

You must check the products as soon as you receive the same, with regards any fault or damaged. Kindly notify the same within 30 days from the date of delivery and we shall arrange for replacement or collection at our expense. However, failing to do so within 30 working days will not be acceptable for any refunds.

Returned merchandise must be undamaged and in “new and unused condition.” Items showing obvious signs of wear or alteration by a jeweller other than Fusion Jewellers will not be accepted.

Items sent to our office without proper packages and shipped beyond the 30-day return period, will not be eligible for refunds.

Personal information

Any personal information entered or submitted whilst ordering a product would remain on highly secured servers, until the orders are downloaded and processed.

Such data is not supplied or sold to any outsider and all necessary measures are taken to safeguard the obtained data.

We will not be hold responsible for any loss you may suffer if a third party procures unauthorized access to any data whilst ordering or browsing the website.


We ensure timely delivery of the products, but in an event where we cannot deliver the products due to some unforeseen events, in such a case we shall strive to contact you in order to reschedule the delivery time. Fusion Jewellers does not warrant or guarantee the delivery date specified in the order confirmation and shall have no liability to you for any loss, damage, expenses or other claims that you may incur as a result of failure of timely delivery.

Fusion Jewellers total liability will be limited ‘only’ to the total price of the products ordered by you.

Fusion Jewellers does not bear any liability for any loss or damage of any nature arising from any breach of any express or implied guarantee. This includes financial loss, personal injury, sickness and death.

Fusion Jewellers does not bear any liability arising out of any defects from any design, if any adjustments, alterations or any other modification has been carried out to the products by any third person, who is not authorized by Fusion Jewellers.

You must observe and comply with all the applicable regulations and legislations, including all necessary customs, import or other permits to purchase from our website. The importation or exportation of the products displayed on the website may be prohibited by certain national laws. We make no representation and accept no liability in respect of the import or export of the products you purchase.

To the fullest extent permitted by ‘Law’, Fusion Jewellers is providing this website on an “AS IS” basis and makes no warranty of any kind, either express or implied, with respect to this website or its contents. We reserve the rights to change any information, price or content and improvise the website at any time without any notice.

Fusion Jewellers may provide hypertext links to other websites, which do not fall under our (Fusion Jewellers) jurisdiction. Using such hypertext links means that you are leaving site(s) owned and or operated by Fusion Jewellers. No responsibility, guarantee or representations of linked websites can be taken by Fusion Jewellers.

If Fusion Jewellers, becomes liable to the Buyer for any reason, their liability will be limited to the amount paid by the Buyer for the Order concerned.

Law and Jurisdiction

These Terms and Conditions do not affect your statutory rights.

If any provision in these terms and conditions is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed and rendered ineffective as far as possible without modifying the remaining provisions and shall not in any way affect any other circumstances of or the validity or enforcement of these terms and conditions.

The website, its contents, terms and conditions and contracts shall be governed by and construed in accordance with English Law any disputes not resolved by normal complaints procedure will be resolved exclusively in the courts of England.

We reserve the right to change at any time these terms and conditions without prior notice to you.